Providing a first-class experience to guests staying at The Lodges at Feldon Valley by being polite and attentive at all times. Leading by example whilst working in line with Feldon Valley’s values of professionalism, integrity and team work. Having the energy, confidence and motivation to work in a front of house role, dealing with guest bookings and enquiries, and being confident enough to take action to address issues, professionally, when needed.
Providing the great memories – your work will have a direct effect on guests experience at Feldon Valley.
The Role & Responsibilities
· To undertake the front of house duties; meeting and greeting guests and assisting with any needs or requirements that arise.
· Responsibility for guests accounts and billing and ensuring accuracy at all times.
· Keeping the reception area clean and tidy at all times.
· Being presentable, polite and respectful to guests. This will be the first contact with guests and there is no second chance to make a good impression.
· Undertaking general office duties including filing, responding to correspondence, answering phones and taking enquiries efficiently.
· Respond efficiently to any booking enquiries that arise – ensuring the best possible first impression.
· Making room bookings accurately using our bookings system and processing all bookings in a timely manner, and with attention to detail. Errors are costly.
· Be fully appraised of room details, prices and offers so you can answer any questions that arise and provide accurate information to guests.
· To liaise with housekeeping, maintenance and F&B to report any issues and resolve situations effectively.
· To undertake Room Inspections prior to check in to ensure the highest standards are maintained in guest rooms
· To undertake any ad-hoc duties that may arise including but not limited to , assisting with the F&B team, housekeeping etc.
· To be comfortable with shift working including weekend work.
· To be energetic and confident in your ability to deal with a busy and demanding environment.
· To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible, and briefing department managers when required.
· Always consider the environment and community with every decision made.
Job Types: Full-time, Part-time, Permanent
Salary: £23,000.00-£25,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Discounted or free food
- Free parking
- Gym membership
- On-site gym
- On-site parking
- Referral programme
Schedule:
- 8 hour shift
Work Location: In person
Application deadline: 30/11/2023
Expected start date: 01/12/2023
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